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1.2 Based on 30 reviews
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    • Red tape 3
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As of August 16th, 2016 and onwards...I have not been able to access ADP Aline Card to check my account and money. When I tried to access my account, it said my account was under review and I had to call them. So I did, and when I did contact them, I was given the option to type in my card to verify it existed, so I did and it said my card and account was closed. I tried to contact a representative and when I presented this problem, they acted... Read more

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Their website sucks! They take forever to answer your emails. When you call it takes forever to talk with someone and then they don't do anything anyway. I am waiting for 3 months health insurance premium reimbursements of almost 1300.00 (two which were sent in months ago) and still have not received anything! What??? Do they just lose your paperwork??? Also they say you can upload claims online and I have tried numerous browsers to view... Read more

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My child's fathers company recently switched over to ADP and they have been holding up my child support payments. I have not received 3 payments total. My child will be starting school in 2 weeks and I still have not received a payment. Of course they have taken these payments out of his check but has it gotten to me NO. The child support agency in my city has reached out to ADP and they claim it may take 4-6 weeks before they get everything... Read more

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  • From mobile
  • Jul 29
  • #891245

I should of let my grand kids take care of my check they would have done a better job and their 3 yrs and 18 months old

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  • From mobile
  • Jul 29
  • #890769

POS no English speaking company with the worst automated phone system ever! How do we Americans keep using these foreign *** companies? Stress level is high and Trump is looking like a winner in my eyes!!

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My former employer offered a 401k through ADP. I was surprised that the fees were incredibly high, around 2%. I decided to contribute anyways even though I know fees that high can leave a retiree with 20% less at retirement. When I left the employer I waited four weeks to request a rollover IRA. They charged me $50, which is completely ridiculous. Then a week later, a contribution came through dated six weeks earlier. In order to transfer that... Read more

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Mean, not very helpful. I have had the worst experience with this company. I have a prepaid flex account that has a roll over provision and I am being told that I can not have any previous year transactions. Then I get three transactions that they send me information that they can not validate because the EOB's are missing, but they sent the EOB's with the letter. When I call in I get an agent in India who has no empathy and basically tells... Read more

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I've been with Adp for two months. In the last week I've received no less than six calls from different sales people trying to sell me the same services I've already denied. They are relentless. Meanwhile, I've had a tax issue that no one would help me with until I sent an email to Investor Relations. Now they are suddenly on top of the problem. The company is disconnected and automated to the point that you will need to work hard in order... Read more

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ADP is simply horrible. I suggest you opt in to as few services as possible and interact with them as little as possible. English is lacking, there is no effort to help as long as they can hide behind a disclaimer. As someone who's spent many years dealing with the public I can tell you that these guys don't give a *** about their clients. Seriously if I call confused and frustrated don't escalate. That's customer service 101. Two different... Read more

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Incompetent and rip off artists would be complimentary words for this company. My small company was using TriNet and life was good. Then Wildredo "Freddie" Reyes from ADP began pestering the company, selling ADP, making promised. The benefits coordinator was unfortunately finally talked into switching due to strong arm tactics by Freddie and Jason Speakman (we should have known then - "Freddie and Jason"). They lied about the benefits being... Read more

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