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After waiting to speak to someone for 55 minutes, my call was dropped!! After calling back and waiting an additional 38 minutes just to talk to someone who then puts me on hold for another 18 minutes!!

Then they tell me they cannot produce a simple 401k Census report because our service with them began in mid year. They know they have all the data in their database, but they cannot think outside the box deep enough to write a custom report pulling the data into a report. I'll have to take data actual data that ADP produced and create it myself.

I would never recommend ADP. They are not the same ADP that existed 4 years ago.

Reason of review: Poor customer service.

Location: Phoenix, Arizona

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