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1.2 Based on 38 reviews
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  • Customers like
    • Phone service representatives 1
  • Customers don't like
    • Red tape 3
    • Lack of effort 3
    • Having my money stolen 2
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  • From mobile
  • 1 day ago
  • #965028

Hard to navigate app. Good luck updating any personal information.ADP. ALLWAYS DICKING PEOPLE

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My opinion did not change. I will never voluntarily work with them again. It was one of the worst experiences of my life. One hand did not talk to the other. I am not sure what they were doing on the phone with me but for some reason, every time I called, there were no notes stating I had already called. I had to run to Staples 3 times to fax information to them because they kept losing it. The most ridiculously backwards company I have ever... Read more

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I have a check from ADP that expired. They wont pay me. They wont re-issue a check. They lie repeatedly whenever I contact them. I may take them to small claims court, which is an ordeal for me, but its the only way. Their customer service is the worst. They should be shut down. I Have called them at least 20 times for this issue, and each call is long due to long hold time. They are a nightmare to deal with. I recommend that your employer does... Read more

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  • From mobile
  • Oct 31
  • #946693

*** horrible i still havent got paid from last week cause of a mistake made by them send fund to a incorrect accnt # i call everyday since wensday and still didnt recieve my check.im going to file a complaint to the district of labor

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So once again I am writing a review for the same issue I have every month for 5 months now. I pay my payment 2 weeks in advance and still on the 5th of every month I have to call ADP to have them get my plan updated so I can get my husbands meds!! EVERY MONTH. I call, complain, send emails....and nothing gets fixed, even though I am told every month that it is now fixed!! I request to speak to a manager/supervisor and they take my... Read more

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This has been the third week in a row I have called to access my payroll account! I call customer service and they tell me that the system is being updated and should try again later! Three weeks! Have asked to speak with a manager, but they all seem to be busy and the agents tells me to call back! Did I mention these are payroll checks???!!! Cannot transfer the money either - because the system is down! This will not do - will be continue to... Read more

Was this review helpful? 1 0
  • From mobile
  • Oct 05
  • #931377

Adp is disrespectlfull of there customers thay should go out of business

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we got a letter from adp needing documentation on services;several actually;i faxed the paper work to them that was requested; now over a month later i get another letter card going to be suspended for not sending in info;i call them today & explained to them one they claim they didn't get i have proof i sent;well she ask for it to be resent..i did she was so rude;raised her voice at me; it seems to be a hassle with this all the time; i... Read more

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This is the worst company. I pay my cobra 2 weeks early every month, and every month when we go to get our meds we are told that our prescription plan has denied us because we have not paid our premium! I even spoke with a supervisor and was told that this would not happen again. Well it did. What a crappy company and the service is as well. You make a call and they keep you on hold for 8-10 minutes just to speak with someone. But if you miss... Read more

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Worst customer service ever. Their "aline" card is a horrible way to receive a paycheck. The web site is only semi-functional, and their "customer service" personnel don't know *** and speak partly understandable English. I HATE ADP! The web site logs me off when I click on one of their internal links, won't go to the page selected, and basically sucks. I've tried three different browsers on two different computers (one Windows, one Mac) with... Read more

Was this review helpful? 2 0
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