Joseph G Swz

NO SUPPORT

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I've been trying to cancel my 401K plan for MONTHS without success...just today I called in for support and after 41 minutes of terrible on hold music I finally dropped off the line. ADP is amazing to get you in the door with them but once you are in you can kiss support and professionalism goodbye.
View full review
Loss:
$2500

Preferred solution: Deliver product or service ordered

User's recommendation: Don't walk...RUN AWAY.

Star G Rhm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Brooklyn, New York

My adp app tells me I’ve been paid from my job but I don’t see it on my card

I only received my state taxes but not my deposit for my job but my adp app tells me I got paid 271 but all I see is the state tax is was was supposed to receive
View full review
Michelle K Zxg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Been on hold for over an hour and still no one is answering

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I have questions about my account that I can't find by logging in and there is no email contact that I can find for customer support so I gave in and called the recommended customer support number yesterday. Gave up after being on hold just shy of an hour. Today I've been on hold an hour and 10 minutes and I'm guessing this is a scam because it does not appear I will get to talk with an actual human any time soon.

View full review

Preferred solution: A call back!!

1 comment
Cwise124

I've been with ADP's 401K plan for approx. 6 years.

Our company decided to move to another payroll & 401K provider. The funds should have moved over no later than 15 days.. It's been longer then that, and I'm told by our administrator that the funds will rollover to the new 401K in about 3 months. (I looked this up, and it's against the law).

In the mean time, I'm loosing approx. 1,000.00 per day. (The stock market has plunged far deeper than recently, and my 401K barely drops, but normally holds about the same. Something is wrong with this.

I suspect they're pocketing my $$. I'm a single 60 year old female, and I don't have the luxury of being taken advantage of...

If anyone at ADP would answer the phone (I've called many times, and I hold for at least an hour and hang up... There's no email contact) Something needs to be done about this..legally!

Robert R Eor

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Chester, Pennsylvania

Trying to get my W2 sent to my address

It's ridiculous I'm trying to get my W-2 form but I don't have the email that I signed up with and I don't have the phone number no more so I can't get into that account so I called my employer multiple times I called ADP and nobody's helping me it's ridiculous I might you know I just want my W-2 form that's it and they they suck like sublettery and Hutchinson plumbing that's the people yeah they're not helping me either it's ADP tells me to call them then they just can't keep sending me a link for ADP why can't get into the link cuz I don't have the old email I can't get into it cuz I don't have to pay they change the password somebody it's just ridiculous to just get my W-2 form from Hudson to plumbing horizon owns them now you know it's just a joke I talk to people and human resources joke they suck

View full review

Preferred solution: Let the company propose a solution

TONIETTE S Itz
map-marker Norcross, Georgia

Payroll

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Nothing happened still on wait haven't talked with anyone about my federal taxes with held so hop this review get someone to reach out to me
View full review
Anonymous
map-marker Ewa Beach, Hawaii

I need a copy of my w2

Yes I called for a copy of my w2 and I was told adp could give me a copy unless my previous employer contacts ADP which is bull its my w2 with my ss#. I cant get it from my previous employer cause they are not responding to me so ADP is the only way I can get my w2 Justin Omoso
View full review
Sylvia W Ymb
map-marker Palmdale, California

My car was just disconnected by accident I need to get connected to person please

ADP has my info wrong they found my info but there code is not coming threw my email and they only have my landline so I can't receive a text to get code to change my password my email is walters70camaro@***.com I beliveADP is missing a letter in g
View full review

Preferred solution: My online info corrected

Anonymous
map-marker Monroeville, Pennsylvania

Bad customer service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I have tried multiple times to contact ADP in every form of communication possible and I still havent heard back. ADP messed up on my w-2 and I can not view it in the app. I really need someone to help me out with this.
View full review
Anonymous
map-marker Minneapolis, Minnesota

Cannot see my pay break out

Says we are sorry there is a problem - try again later. Four days now. HR refers me to ADP as the problem. No where to go in ADP to get help.NA
View full review
Hennie Qkw
map-marker Louisville, Kentucky

Cancel service

I canceled my service with adp and I got a call from customer service about payroll being taken out.
View full review

User's recommendation: Do not deal with it

Kenneth B Vee

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Los Angeles, California

My coat check

ADP - My coat check
I'm calling to follow upon my pay check for September 17 prior to thatc I called ADPt to inform y'all to not send my direct deposit to my account because my bank account was hacked and some claims were made but not by mec
View full review
Loss:
$1511

Preferred solution: Full refund

Brian T Vfy
map-marker Livingston, New Jersey

401k Rollover info

ADP - 401k Rollover info
So frustrated in trying to get 401k roll over to ADP. Employees do not respond to emails and requests. Please get back to me. Thank you.
View full review

Preferred solution: Send the LOA to MetLife and get my rollover taken care of once and for all.

Jennifer F Dgn
map-marker Missoula, Montana

Lena was terrible!!! Gave me information about getting my W-2…never asked about my W-2

Lena didnt listen to a word I said, maybe train your employees to speak English and have them actually listen to costumer concerns.
View full review
Pros:
  • Customer service
Carlos O Ofi
map-marker Escondido, California

Employment development department vs. Osuna Construction Case No. O209-829****

ADP payroll hasnt open my account with EDD to deposit my employees deductions and ADP is holding up all the full amount of my previous payroll report for the last recent 2019, 2020 and 2021 years
View full review

Preferred solution: Let the company propose a solution

Breanna w Fmq
map-marker Cross Plains, Wisconsin

Lost my 401k check!!!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
My check was mailed January 10th. I was told 5 business days would be the arrival time. I was told to called again if it was not there. I have literally been trying for weeks to get ahold of them. I'm on hold now while writing this!!!! I'm loosing money and literally need it now. I'm so scared someone else has it. My old employer had been 0 help either.
View full review
Loss:
$6750
Cons:
  • People are actually trying to make life harder

Preferred solution: Deliver product or service ordered

User's recommendation: Avoid them!!!

  • 1
  • ...
  • 10
  • 11
  • 12
  • 13
  • 14
  • ...
  • 43