ADP Reviews

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ADP have messed our insurance..taking too much money out for that Flex spending card and will not lower the deduction after many phone calls and requests...

My husband had to have the Kidney Foundation pay for his Cobra insurance because when he started his new job..the enrollment with ADP passed...we recently applied in September and ADP failed to email us the most important form..leaving us with no insurance for the month of september...I filled all forms out to have Medical,dental and vision for Oct. and they never gave us Dental..never mailed insurance cards until three weeks..have not received Flex spending card and are taking $1,200 from my husbands paycheck....We want the Flex card amount lowered and they refuse...we have not used this insurance as of yet....
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1 comment
#1145239

We've been with ADP for our health care reimbursement account as a company (approximately 100 employees) for quite a few years, and I've always been happy with their service. I would get reimbursement within a couple of days, and a claim would be cleared within a week if I was requested to send additional information.

Now it's like it's their money, and they refuse to pay almost anything out of the ordinary (such as Walgreens, etc.). I've had to spend numerous hours on the phone with them this year to get a couple of small claims (under $50) approved even after I've sent in what they asked for. I don't know what has changed with ADP, but they're absolutely awful now.

I talked to our HR person, and he's fed up with them as well. I won't sign up for the HCRA again.

ID
#729452 Review #729452 is a subjective opinion of poster.
Location
Vernon, New Jersey
Product
Adp Account
Cons
  • Lack of effort
Reason of review
Poor customer service
New Reviewer

I will never use a flex spending account again

I had a charge in June 2015 and of course like any transaction you do with your flex spending card they will require an itemized receipt. I immediately provided an itemized receipt and a note from my dentist on letterhead stating why what I purchased was medically necessary. However, Here it is practically NOVEMBER and after numerous phone calls, numerous documents being uploaded, and numerous emails I still have no resolution. I absolutely hate this FSA plan and will not sign up for it EVER again. I have a child and I need the funds that are left in there for her medical care. Does ADP care about that? OF COURSE NOT BECAUSE THEY ARE CONTROLLED BY THE GOVERNMENT. I spoke to someone by the name of Sam (even though I highly doubt thats his real name considering he spoke hardly any english) and he even told me I was all set and gave me reference number 3-90********. Yet three weeks later I get an email stating I need to upload an itemized receipt and something from my dentist stating why this was purchased. ARE YOU KIDDING ME........never again my money is my money and the government will never get another penny through a twisted sick plan like this one. I do not have the time to keep uploading the same documents over and over just because other people are too lazy to do their job. They even requested an itemized receipt from a HOSPITAL like yeah really i was there just to hang out nothing medically related???? are you fricking serious. this is such a joke and i could keep going, but i will save it for the phone call i am making monday, they will be mailing me a check for everything I contributed from my payroll. And i will kindly tell them to go f themselves. SO DONE.
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ID
#726697 Review #726697 is a subjective opinion of poster.
Location
Walled Lake, Michigan
Product
Adp Account
Reason of review
all of the above
Loss
$325
Preferred solution
Full refund
Received a call from ADP about an outstanding balance that our company which has been closed for past two years had with ADP. No one ever billed us but we do owe them $83. After telling them I would send the $83 if they would provide a mailing address the ADP REP...
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ID
#669532 Review #669532 is a subjective opinion of poster.
Location
Leesburg, Florida
Reason of review
Poor customer service

Unable to register on their adpmykplan site

4 months so far and still unable to register on the adpmykplan site. Recommend avoiding these idiots for managing your 401k. You will get the run around, they will tell you to wait 6 weeks (which I did). then they will tell you it is your accountants problem. They will let you set pin numbers over and over. They got the part about taking your money out of your check down good, but no idea what they are doing with it. I don't trust someone that says 'trust me your money is fine' when I can't get to it to see what is going on.
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ID
#660220 Review #660220 is a subjective opinion of poster.
Location
Phoenix, Arizona
Reason of review
Poor customer service

Review in Professional Services category from Santee, California

I have dealt with adp in a few work places and have had no good experience with the...My current complaint is they mail my checks cause there is no direct deposit with my company my address was changed with adp 2 months ago and I have yet to receive a check on time usually 3 to days later now this week I didn't recieve a check at all if you try to complain it's they can't do anything for 30 days and I do owe bills my next step is where I can go to file a formal complaint against them....
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ID
#654830 Review #654830 is a subjective opinion of poster.
Location
Santee, California
Reason of review
Problems with payment

Flexible Spending - Commuter Benefits

Because my monthly commute costs more than the maximum IRS amount, ADP would not process my monthly commuter pass without having access to my PERSONAL CREDIT CARD. This is a complete SCAM. Not only did ADP charge my personal credit card, but they also continued to pile up money from my salary. Meanwhile, my local transit authority rejected the ADP credit card every month. The customer service representatives in India are useless. I filed numerous claims by fax (FAX?!), snail mail, and the ADP website. None of the claims were fulfilled. I stopped all pre-tax deductions from my paycheck, but ADP had already amassed more than $500 in salary + charges to my personal credit card. When ADP issued new transit cards at the end of the year, they did not roll over any of my funds.
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ID
#653066 Review #653066 is a subjective opinion of poster.
Location
Hopkinton, Massachusetts
Reason of review
Poor customer service

ADP Retirement Services Red tape and poor customer service

When I tried to complete a direct roll transaction via telephone, I was told that ADP does not offer ABA wire option. They refused to issue the check to include the new contract ID number as was requested by the receiving plan stating " we are not able to add anything to a check". The representative was not very helpful at all and continued to read from a script. When I asked to speak with a supervisor to file a formal complaint, I was told that I would have to contact the HR department. When I told the representative that I was no longer an employee, he said "HR is the only department who could file a complaint with us." This is my second horrible experience with ADP. Firs it was their payroll client services department and now retirement service plan department.
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ID
#641702 Review #641702 is a subjective opinion of poster.
Service
Adp Payroll Services
Reason of review
Bad quality

The worst!

we use their payroll and this was first year for retirement services. Trust me, you can call them with questions and problems and get a different answer every time. If you think you have talked to someone in support and got it resolved... think again we have a safe harbor and have had to go through testing 3 times because of mistakes on their end. Had to file a tax extension and now my employees will have to submit a amended tax return. Today was the last straw, $14,370 pulled from my account for no reason and believe me, they are quick to take and slow to give back. pretty much it was pass the buck time, payroll service blamed retirement services and retirement blamed payroll. Last chat was a resolution team reviewing it. Really? Not what you want to hear.
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ID
#628854 Review #628854 is a subjective opinion of poster.
Cons
  • Red tape
  • 401k distribution
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Amount of time to get MY 401(K) funds

So, I changed my 401(K) contribution to 0% about two weeks before I departed my company. I got paid on 14th & 29th of each month. The company rep I spoke to stated that to receive distribution I needed to either (1) complete a form and send to my previous company administrator (HR) or wait two weeks after my final paycheck was received. (1) I don't see why my HR rep needs to approve me getting my money out of my 401(k) and (2) in this day of modern technology, why do I have to wait for two weeks after my final paycheck to request my money???? I've removed money (early distribution) from other companies with no where near this hassle. What a scam/joke!!!
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ID
#618774 Review #618774 is a subjective opinion of poster.
Location
Hampton, Virginia
Cons
  • 401k distribution
Reason of review
Problems with payment

WAITING FOR THEIR SO CALLED PAYABLE FORM SINCE 3 MONTHS

My situation is like I have a good amount in FSA and I cant use my card due to a little amount which I have to pay them.I am ready to pay but they said they will send me a form and I can attach my check to that form. I am waiting for that form since December 27th 2014.Its been almost 4 months. I contacted their customer support by all possible means.Their response is like "You will receive it in 15 mins" every time. I am paying from out of pocket for my medical expenses even though I added a very good amount in my FSA. Is this a way to deal with customers.
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ID
#615806 Review #615806 is a subjective opinion of poster.
Location
San Jose, California
Cons
  • Red tape
Reason of review
Poor customer service
Loss
$500
Preferred solution
Let the company propose a solution

Terrible Service, Terrible Employer

ADP refused to pay a $12.82 charge for diagnostics that were triggered by doctor's request. When I submitted the invoice as paid to the (well known) diagnostics company, it was rejected for not containing service information. When I called ADP, I waited on hold for 30 minutes until my call was picked up by a foreign call center (apparently, an overworked and underpaid customer support team). I offered to pay the amount to clear up the block they had placed on my FlexDirect card, but I was advised to pay all invoices with my own charge card and submit them back to ADP, as it would take three weeks to process a $12.82 payment and they don't take payments by phone.
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ID
#612510 Review #612510 is a subjective opinion of poster.
Location
Oak Park, Michigan
Reason of review
Problems with payment

Horrible Customer Service Flex Spend Threatening Letter

Why threaten me to suspend my account that has over $500 for a $35 receipt. The letter says follow the claim instructions on line. Has anyone at ADP ever used your own instructions? Obviously not. There are no instructions for mailing in the receipt. The CS reps are rude, lack any knowledge of customer process or demonstrate any sense of helping a customer. Unreal, I ran into the same problem last year and the rep flat out lied to me about why the amount was not processed. Once we proved she lied, they we moved to well, I don't know what to tell you everyone just tells to say the wrong code was used. ADP service is HORRIBLE, threatening letters won't stop. It is time to engage the BB and the GA State Office Of Insurance to stop the ADP SCAM and Customer Harassment.
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ID
#609103 Review #609103 is a subjective opinion of poster.
Location
Kennesaw, Georgia
Service
Adp Claim
Reason of review
Poor customer service
Loss
$500
Preferred solution
Let the company propose a solution
I WENT TO USE MY CARD ONLY TO BE DECLINED EVEN THOUGH THERE WAS MORE THAN ENOUGH FUNDS IN THE ACCOUNT.CALLED PUT ON HOLD FOR AN HOUR THEN FINALY A REP PICKED UP THE CALL AND STATED THAT THE CARD CANNOT BE USED FROM 2/28/15 TO 3/12/15 DUE TO ADP WAS MIGRATING???/...
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ID
#608175 Review #608175 is a subjective opinion of poster.
Product
Adp Account
Reason of review
Problems with payment
My large company hired ADP to payroll services beginning January 2015. I have not yet had the correct amount deposited into 401k account. My latest pay stub shows that not only was no money deposited but now they have "credited" me with previous pre-tax contributions...
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1 comment
#977637

I use to work for ADP and it is horrible. Email me at jwade79@***.com because I still have a few connections with ADP

ID
#597791 Review #597791 is a subjective opinion of poster.
Location
Fort Wayne, Indiana
Service
Adp Payroll Services
Reason of review
Problems with payment
I called about an existing claim. The person taking the call would listen to my question then wait with about 5 minutes of silence - then I would ask if he was still there and he would give a partial answer to the question. My impression was definitely that he was...
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ID
#582781 Review #582781 is a subjective opinion of poster.
Service
Adp Claim
Reason of review
Poor customer service