Melissa M Lqn

All I need is a FAX number!

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ADP - All I need is a FAX number!

All I need is a fax number to give to the state to send a garnishment modification letter. No fax number on any site.

Chat support is more useless than there automated phone system. I’ve been on hold for over a HOUR just to get a damn fax number. This is ridiculous.

I have until 5pm to get the fax number or my paycheck is going to be screwed. Thanks ADP!

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2 comments
Kendal Uoz

So when you go online through ADP. You have an option to download the transcript.

Download it and open it up.

On the very first page, it shows a generic fax cover letter from franchise tax board to ADP. It shows the fax number 909-612-****

Guest

Not sure if it will help you a month later, but the fax number for their "garnishment department" is 909-612-****. It'll take them 24 hours to receive the fax and another 48 hours to review the fax, then 1-2 pay periods for the changes to take effect. Terrible place really.

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Dawn W Fin

Child support garnishment

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My ex husbands company switched to ADP recently. He has had three deductions taken so far for child support in Wisconsin. None of these have been received by the state. His company is set up to electronically pay the support. In the state of Wisconsin that means ADP has three business days to post the child support payment to the state. My ex and I don't always agree but, we both definitely agree this is theft. With eveything i have read so far, i would have to say enjoy your ride now because you are headed down a slippery slope of multiple class action lawsuits.
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Loss:
$1200
Cons:
  • Fraudulent activity
Reason of review:
Problems with payment

Preferred solution: Full refund

2 comments
Milagros Gev

I am experiencing the exact same as you with not receiving support although it has been deducted from my ex spouse payroll. Adp keeps assuring it will be available the next day but next day comes and nothing.

My bank account has now twice suffered with coming into negative balance and no one seems to care on behalf of this company about the turmoil and upset this is creating on our family and finances. A lawsuit is much needed.

ADPSocialCareTeam

Hi We are sorry to hear this. If you are still needing help please private message us at adp_social_support@adp.com with the employee full name, last four # of the card if a paycard issue, employer company name and contact information and we will have our team reach out. JC

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Karen G Fsz
map-marker New York, New York

Terrible customer service and deep regret

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My accountant made us switch to this company. Every time there is an issue, they never admit their mistakes. If there is a problem, the hold time is generally one hour and then the problem is not resolved with the person on the other end not solving your issue. I get disgusted and sick just thinking about having to contact them. I deeply regret using this service and will never use this company again in future jobs. I hope that they go down because their emphasis is sales and not actually solving problems THEY CREATE.
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Loss:
$100000
Reason of review:
Poor customer service

Preferred solution: You need complete retraining of customer service and be lesss worried about your “exposure” for the obvious problems your team creates

1 comment
Guest

ADP is a nightmare! It is the most complicated software I have ever used in my life.

It is not user friendly and is really not smart at all. Among MANY other issues, it repeatedly freezes and then thinks that I'm already logged in when it kicks me out. Employees don't get their auto-generated code. There are constant errors when employees try to on-board.

Nightmare.

Good luck calling CS. I've spent hours on the phone with ADP and even THEIR OWN customer service representatives don't know how to use it!!!

Anonymous
map-marker Troy, Michigan

Change password and the change fails and locks me out

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This company bites! My original password is 20 characters long upper case lower case numbers and special characters. I followed the instructions using old pass then new twice. This crap has been going on for months. With the same error, password can not be changed I have tried using from 15-20 characters different passwords each time. If I was using a weak password I could understand this BS. Unacceptable service...
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Cons:
  • Change password fails
Reason of review:
Access/ activation issues
Anonymous

Your company sucks and your website is garbage

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Bc my company went with your *** company for w2 service, I tried to create an account to get my *** w2 and you say I don't exist and i have no records. Im trying to create it *** I need my w2.

Period. Your company blows ***

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Reason of review:
Work Experience or Job Application
32 comments
Guest

ADP is awful. Resets me almost daily .

Missed punches even when I punch in. Garbage

Guest

I loooooove how adp won't load the *** clockin option all the god damn fine.

Guest

I think the subject line of this thread says it all.

Guest

They are easy to figure out- they must be an IRS subsidy which monitors your income. Because the only thing they need to tend to is basic payroll and W-2s.

Yet they get funding for doing nothing and are not competent. Garbage!!!

Guest

adp is the most user unfriendly program that ive ever seen. a real piece of ***

Guest

I am trying to get a W2 from ADP and all ADP can say is our site is down try again later. WIll the IRS accept Try again alter?

Massiah Dsc
reply icon Replying to comment of Guest-1973241

CUSTOMER SERVICE is a difference maker in my eyes. I'd love to get in contact with you and see if I can provide a better option for your business.

Send an email to mark.little@***.com and we'll jump on a brief call to discuss a resolution to this type of problem. Looking forward to speaking with you soon.

Guest

Why are there like 12 different ways to login? Talk about absurd.

Guest

ADP app constantly crashes. It’s not worth a damn.

Massiah Dsc
reply icon Replying to comment of Guest-1949767

Not sure if this problem still exists, but I'd say once is enough. Please send an email to mark.little@***.com. I'd love to catch you for a 15 minute chat and see if I can help your business with these issues once and for all.

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Syble Gem

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Verified Reviewer
| map-marker Fredericksburg, Virginia

Direct deposit

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Getting the run around being lied to.
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1 comment
ADPSocialCareTeam

Hi We are sorry to hear this. If you are still needing help please private message us at adp_social_support@adp.com with the employee full name, last four # of the card if a paycard issue, employer company name and contact information and we will have our team reach out. JC

Anonymous
map-marker Fair Lawn, New Jersey

Apparently ADP hires imbeciles for developers

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they sent ne oh-so-secret mail regarding my W-4 that its encrypted and there is a long instructions (video!) how to decrypt it. Lo-and-behold --- what this idiots tell you to do - does not work ! Their imbecilic developers apparently only tested it for only one browser (no info which one!) , maybe only one version(no hint of that either!) only one OS (well - i am sure that ADP toils under conviction that there is only Windows OS in this universe). And their mobile app !! --- total crap --- to set your (requiered !) DOB u must scroll through every month from 2019 backward ! No way to just enter it as number. How that bunch of total *** allowed to manage people's paychecks ???? With 'geniuses' like that its only amount of time before some 13 year old hacker will crack and published every person's under ADP management most private data
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Lorenzo S Pqd
map-marker Bloomington, Minnesota

Waiting for ADP payroll deposit to access my netspend card

My health care company in Brooklyn Park MN just recently change payroll services to ADP as of July 1,2019. I handled in my direct deposit slip on the last pay period of June 28, 2019.

My first new deposit from ADP is today, July 12, 2019. I called my work faculty at 9am to tell them about my payroll issue and they stated: waiting for a ADP tracking number, still waiting it's around 12:52pm now. It's a shame that I can't call ADP about my payroll, the company has too. Why should I be inconvenience about my payroll.

I have bills to pay and family that depends on me. I'm not the only one complaining, I guess it's time to go back to the paper check.

I don't need these problems and issues with my payroll check, which I work hard and love my job. I will be disconnecting this service with my job.

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Loss:
$447
Reason of review:
Problem with delivery

Preferred solution: Full refund

1 comment
ADPSocialCareTeam

Hi We are sorry to hear this. If you are still needing help please private message us at adp_social_support@adp.com with the employee full name, last four # of the card if a paycard issue, employer company name and contact information and we will have our team reach out. JC

David S Wfx
map-marker Montreal, Quebec

Horrible, illegally withholding my w2 and tax documents

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ADP - Horrible, illegally withholding my w2 and tax documents

It is now May 24th and I still go without my w2 statements from ADP. I have been contacting ADP for months with zero resolution. It seems ADP has locked me out of their whole system.

When I attempt to login to ipay as instructed it will not give me any access. ADP reset my password numerous times and still no access. You can see the screen shots and email thread I have had with ADP.

After ADP became responsive to my request, we tried to reset it numerous times with no luck. They requested screen shot after screen shot which I provided and still no luck.

I requested that ADP mail me my w2 and they said only if I send them more screen shots of my ipay account not working. I find that a little distasteful and a I think it may be illegal.

After CC’ my attorney ADP eventually said they would mail it. I replied back to ADP and asked which address they have. They responded back with my old address 8602 Banyan Bay Blvd which I have changed with ADP half a dozen times in the past year.

I told them my correct address again and still no w2. I also requested time after time a letter or something I can give to the IRS to explain that this is not my fault and I shouldn’t be held liable for filing my taxes late. I will incur many fines, penalties and interest from this as I have numerous business taxes to file with my personal.

Going through this immense legal battle with ADP has caused me a lot of financial problems. Over 50,000 in attorney fees alone. Not having my w2 is stopping me from getting any sort of financing I need to continue on with my legal battle and provide for my family.

ADP should be held responsible for this. They are downright withholding my tax statements and causing me irreputable harm and damage. I am on the *** of losing my home due to this.

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Loss:
$25
Cons:
  • People are actually trying to make life harder
  • Billing practices
  • Not refunding a duplicate fee
Reason of review:
Illegally with holding tax documents

Preferred solution: Letter to IRS stating I am not responsible for Late Penalties which will be in the tens of thousands

Deanna B Ddn

Ripping me off!

ADP cometely disregarded a stop order to delay garnishment. When they took out the amount to satisfy the debt, they said they were going to continue taking out money. Fraud and theft!!!!
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Cons:
  • Fraud
Reason of review:
Payroll

Preferred solution: Stop taking money not owed.

2 comments
Guest

Was this stop order made by the courts, or is it just something you created? If it is just something you told them then they are in the right. Any court order overrides anything you or your lawyer says.

Deanna B Ddn
reply icon Replying to comment of Guest-1739996

It was sent by the company who was garnishing my wages.

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Anonymous
map-marker Baytown, Texas

Altogether Terrible, How Do You Stay Employed?

I've tried to look up my information, to no avail. I don't check my info very often, but when I do, I expect it to be at hand when I want to see.

I did the "song and dance" with the first time password and user I.D. I have nothing but trouble with this application.

PayCom is far superior (i do not work for them, but used their app many, many times and not one failure). Every time I get on ADP there is either a hoop for me to jump through, (don't tell me its for my safety....my password is 16 digits long unbreakable), or like as of right now...there is an error on the server and I cannot access my info. By far and large, the worst app ever!

I wish I did not need to use it, but my employer uses it, so I must comply. Get you act together ADP! I will never tell anyone how "well" your app is because it is actually a failure. Word of mouth is very powerful.

And social media is at my fingertips.

It wont be slander, because its all TRUE! If I could curse...ohhh mylanta.

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Justin Trr
map-marker Minneapolis, Minnesota

1 year later still no explanation

We started with ADP when we bought our company they came in with lots of promises and when we started everything was screwed up they pulled 401(k) from our employees paychecks even though we had not set 401(k) up yet this was in February and went on till June we finally found out not from them but from the IRS sending our employees letters claiming they hadn’t paid their loan. They have not helped and I have had to do all the legwork and am out 20,000 that they cannot tell me where it had gone and even went as far as saying I owed it.

I have never worked with more incompetent people in my life and can’t understand how they stay in business unless they’re doing payroll for the government because anyone that works for their money Or has a business would be crazy to work with these clowns. I’m also in talks with my lawyers preparing suit.

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Loss:
$20000
Reason of review:
Bad quality

Preferred solution: Full refund

1 comment
ADPSocialCareTeam

Hi We are sorry to hear this. If you are still needing help please private message us at adp_social_support@adp.com with the employee full name, last four # of the card if a paycard issue, employer company name and contact information and we will have our team reach out. JC

Marae Dfs
map-marker Akron, Ohio

Terrible Benefits

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ADP does not benefit any of the employees they do payroll and insurance benefits for. My company has used adp for years and we can't seem to get any good medical insurance. People working for our competetors are getting better medical insurance for half the price. Our plant manager says he can't do anything....its what adp has to offer us. At this time, we have 3/4 of our shop signed on a petition to our company to switch from ADP within the next 30 days or we are walking. We cant afford the terrible medical insurance adp is offering us. 160 a week with a 6000 deductible is too much. There has been multiple problems with w2s over the years also. I know at least two Co workers who got stuck paying irs pentalties for late tax returns because they couldnt get their w2s. The adp websites are a nightmare. They change everytime I have went on one. I always have to reset my password. The extra benefits they offer are worthless. I went to book a hotel and found it 30 dollars cheaper to book on priceline. The restaurant discounts are always for places that are very poorly rated.
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Ramesh S Tdu

Terrible service! wells fargo payroll switched services,I got charged exhorbitan amounts.

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Wells fargo bank transferred payroll services to ADP. I was promised a rate of 35$ /pay roll with one time 100$ discount.

first pay roll never received my pay roll report,,and got charged 88$. so far never got a satisfactory answer.

client services referred me back to the local manager I dealt with,

so far never got a good answer.

As a Physician i feel my time was wasted in tall claims and exceptional service,but nothing has panned out.

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Cons:
  • Deception in signing the contract
  • Customer service
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

1 comment
ADPSocialCareTeam

Hi We are sorry to hear this. If you are still needing help please private message us at adp_social_support@adp.com with the region, company code and company name and contact information and we will have our team reach out. JC

Anonymous
map-marker Sarajevo, Federation Of B&H

Standard Robot for Customer Service

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45 minutes of pressing buttons and being on hold to reach level one Customer Service who can only read off the FAQs to you. If you're good with that be my guest.
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