WAITING FOR THEIR SO CALLED PAYABLE FORM SINCE 3 MONTHS

My situation is like I have a good amount in FSA and I cant use my card due to a little amount which I have to pay them.I am ready to pay but they said they will send me a form and I can attach my check to that form. I am waiting for that form since December 27th 2014.Its been almost 4 months. I contacted their customer support by all possible means.Their response is like "You will receive it in 15 mins" every time. I am paying from out of pocket for my medical expenses even though I added a very good amount in my FSA. Is this a way to deal with customers.
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ID
#615806 Review #615806 is a subjective opinion of poster.
Location
San Jose, California
Cons
  • Red tape
Reason of review
Poor customer service
Loss
$500
Preferred solution
Let the company propose a solution

Terrible Service, Terrible Employer

ADP refused to pay a $12.82 charge for diagnostics that were triggered by doctor's request. When I submitted the invoice as paid to the (well known) diagnostics company, it was rejected for not containing service information. When I called ADP, I waited on hold for 30 minutes until my call was picked up by a foreign call center (apparently, an overworked and underpaid customer support team). I offered to pay the amount to clear up the block they had placed on my FlexDirect card, but I was advised to pay all invoices with my own charge card and submit them back to ADP, as it would take three weeks to process a $12.82 payment and they don't take payments by phone.
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ID
#612510 Review #612510 is a subjective opinion of poster.
Location
Oak Park, Michigan
Reason of review
Problems with payment

Horrible Customer Service Flex Spend Threatening Letter

Why threaten me to suspend my account that has over $500 for a $35 receipt. The letter says follow the claim instructions on line. Has anyone at ADP ever used your own instructions? Obviously not. There are no instructions for mailing in the receipt. The CS reps are rude, lack any knowledge of customer process or demonstrate any sense of helping a customer. Unreal, I ran into the same problem last year and the rep flat out lied to me about why the amount was not processed. Once we proved she lied, they we moved to well, I don't know what to tell you everyone just tells to say the wrong code was used. ADP service is HORRIBLE, threatening letters won't stop. It is time to engage the BB and the GA State Office Of Insurance to stop the ADP SCAM and Customer Harassment.
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ID
#609103 Review #609103 is a subjective opinion of poster.
Location
Kennesaw, Georgia
Service
Adp Claim
Reason of review
Poor customer service
Loss
$500
Preferred solution
Let the company propose a solution
I WENT TO USE MY CARD ONLY TO BE DECLINED EVEN THOUGH THERE WAS MORE THAN ENOUGH FUNDS IN THE ACCOUNT.CALLED PUT ON HOLD FOR AN HOUR THEN FINALY A REP PICKED UP THE CALL AND STATED THAT THE CARD CANNOT BE USED FROM 2/28/15 TO 3/12/15 DUE TO ADP WAS MIGRATING???/...
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ID
#608175 Review #608175 is a subjective opinion of poster.
Product
Adp Account
Reason of review
Problems with payment
My large company hired ADP to payroll services beginning January 2015. I have not yet had the correct amount deposited into 401k account. My latest pay stub shows that not only was no money deposited but now they have "credited" me with previous pre-tax contributions...
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1 comment
#977637

I use to work for ADP and it is horrible. Email me at jwade79@***.com because I still have a few connections with ADP

ID
#597791 Review #597791 is a subjective opinion of poster.
Location
Fort Wayne, Indiana
Service
Adp Payroll Services
Reason of review
Problems with payment
I called about an existing claim. The person taking the call would listen to my question then wait with about 5 minutes of silence - then I would ask if he was still there and he would give a partial answer to the question. My impression was definitely that he was...
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ID
#582781 Review #582781 is a subjective opinion of poster.
Service
Adp Claim
Reason of review
Poor customer service

Transfer fees and moving accounts

We have been a customer of ADP 401k for several years. To set up our account we had to pay $1500. We pay over $170 a month for them to administer. We have 2 people in the plan. We changed payroll companies and went to transfer the program and were told we have a $1500 transfer fee for ALL the paperwork they have to do - really??? Buyers beware. DO NOT choose a 401k for a small business with ADP unless you have the sales team go over every single rule with you upfront. There is no hands on support. The most they do is to send you your 5500 for review and to mail you a packet. Participants get a quarterly statement. It's an unreasonable amount of money for a small business for what you actually get and a penalty on the backend if you change your mind. Not worth it!!
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1 comment
#914388

We had the same issue. It was ridiculous.

The rate for the transfer fee almost doubled once complete.

I contacted a local HR outsourcing company called CPEhr and spoke with Lacey Hodges lhodges@***.com. Since then it has been a dream. I actually call and get a live person, not just a live person, but the same person every time no matter what time.

Any report needed, they provide in hours. ADP is not worth what is paid.

ID
#562105 Review #562105 is a subjective opinion of poster.
Location
Mcdonough, Georgia
Product
Adp Account
Cons
  • Fees and red tape
Reason of review
Poor customer service
Loss
$1500
Preferred solution
Terminate my agreement without prejudice and fees
does anyone know of an attorney I can contact regarding these crooks. I used my flex spending card in 2012 to pay for a root canal at my dentist. The cost was 532.00. I was asked to submit a receipt which I did and thought that everything was fine. This year 750...
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ID
#555250 Review #555250 is a subjective opinion of poster.
Location
Cranford, New Jersey

Scammer

They are out to get your money. I totally agree with the other reviewers. I had 2 doctor's visits for my daughter. We submitted the receipts. Both got denied. Why? Because they can't tell what kind of the charge it was. Does it matter? My receipt is from the doctor's office with office letter head. The date of service, my daughter's name, birthday, and the reason for visit - Office visit - 99213 . Hello, it's a legit receipt. But they denied it. They said in order to get my $25 copay back, the receipt has to say "co-pay" on it. It also needs to have the stamp and sign by my doctor. That's just ridiculous.
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ID
#546662 Review #546662 is a subjective opinion of poster.
Location
Indianapolis, Indiana
Reason of review
Problems with payment
Loss
$410
Preferred solution
Deliver product or service ordered
BEFORE you sign up with this Health Savings Account, they will LIE to you & tell you what you want to know, but not the ACTUAL policies. The ACTUAL policies are not accessible online UNTIL you sign up. If you call their customer service, it's in India/Pakistan...
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ID
#541969 Review #541969 is a subjective opinion of poster.
Location
Lubbock, Texas
Product
Adp Account
Reason of review
Not as described/ advertised
Loss
$950
Preferred solution
Deliver product or service ordered

ABSOLUTE NIGHTMARE FROM DAY ONE

I had an account consisting of payroll and Flexible Spending for parking through my employer. I was leaving that employer in May 2014 and still had a significant balance in my Flexible Spending account. They told me that I could only withdrawal approximately $250 a month (per IRS) from the Flexible Spending Account, but I had over $600 in the account. The catch was that I only had a receipt for $300. This all came about because I had taken a leave of absent the previous fall so there was 2 months that I did not have to pay for parking, but that was stilling being deposited in that account from my pay check. At that point, they told me that I would have until January of 2015 to submit receipts to claim the money or I would forfeit the remaining balance. As wrong as that is, considering everything in that Flexible Spending Account was my money I figured with the miscellaneous parking I would have throughout the year that I would be able to recover some if not most of it. Now 3 months later I have parking receipts that I was trying to submit and could not gain access to my online account. Which by the way was nothing new. So I called customer service and they tell me that when I left my previous employer that I was offered COBRA and by enrolling in the COBRA plan I would have access to the Flexible Spending Account. The other side of that is that I have insurance so why would I pay the huge fees for COBRA to just get access to the other accounts. That does not make any sense. So in a nut shell, I have probably lost approximately $400 to $500 dollars. Which only leaves one question "Who should I call and congratulate for the bonus or raise that they received with my money?" because you know that money will not sit in limbo forever. Absolutely one of the worst companies I have ever dealt with. So my advice to anyone that see the name ADP regarding Flexible Spending type account is run for the hills or except to take a loss.
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ID
#529755 Review #529755 is a subjective opinion of poster.
Service
Adp Claim
Reason of review
Poor customer service and holding money that is not theirs.
Loss
$400
Preferred solution
Full refund
I can use ADP online to check my paystub on one day and I can get in with no problem, then I can try to look at my account again just a few hours later and all of the sudden it says I have the wrong password and I am locked out of my own account until I can go to my...
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2 comments
#1190847

Yes, it is ridiculous

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ID
#528949 Review #528949 is a subjective opinion of poster.
Product
Adp Account
Reason of review
Poor customer service
Loss
$22100
Preferred solution
Nothing they can do but upgrade their website. The delay of me being able to access my account cost me a loan.
ADP forced us to change to their "better" RUN payroll from the EasyPay we have used for over 15 years without problems. This new one was a disaster. They screwed up everything and after more than 3 hours on the telephone, mainly on hold, they do not know how to fix it...
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1 comment
#977638

I use to work for ADP so I understand your situation. What payroll company did you decide to go with?

ID
#527417 Review #527417 is a subjective opinion of poster.
Service
Adp Payroll Services
Reason of review
Poor customer service
Loss
$3

TOO FRUSTRATING TO NAVIGATE ,BIGGEST WASTE OUR COMPANY HAS SPENT

every month we need to pull an employee from another dept just to reset passwords because our employees find it to frustrating to navigate this site. its impossible to reset your password ,i keep getting asked whats my nephews first name for a security question. i dont have a nephew. but it never gets corrected . when you think you can reset your password it times out . this site is extremely non user friendly. we are dropping them as of the first of the year and advise everyone to by pass this service its has been nothiong but major problem after major problem and all seem to trace back to employees unable to access and navigate their records
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ID
#526345 Review #526345 is a subjective opinion of poster.

Mishandled State Unemployment Taxes

I would have to agree that Customer Service at ADP is really, really bad. After ADP deducted almost $1,000 from my bank account and sent to the state erroneously, here I am almost nine months later trying to get the money back. Spent the first three months trying to find somebody to work on it, and now another five months "working" with someone specifically assigned to this case by ADP. They seem to be hinging my refund on whether the state refunds the money back to them, when, as their mistake, I should get my money back right away and ADP should apply to the state for the refund- or I can assign it to them. Have been with ADP for nearly a decade and have seen their level of service drop off dramatically. Would not recommend their service to others...unfortunately, there is only really Paychex, and Intuit (Quickbooks) out there. Don't really trust my local accountant to do this. Will probably check out Intuit...as soon as I get my money back!
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ID
#523796 Review #523796 is a subjective opinion of poster.
Product
Adp Account
Reason of review
Poor customer service
Loss
$1
Preferred solution
Full refund