ADP
Reviews and Complaints

ADP does not return phone calls, does not fix mistakes and their customer services is awful. Do not use this company. Use a smaller company or do it yourself. They double deposited our companies payroll into employees bank accounts and as of today, 96 hours later they have not fixed it. This is the last and most eggregious mistake of many they have made. We are a small company located in NH and right now we are on hold waiting for a managher to pick up the phone. It's ridiculous and we are done with them as soon as we can find a new service. D. Seybold

5 years later and ADP still hasn't filed all the tax forms! Besides the time-line below, I find out today that the W-2's still haven't been filed and the IRS is coming after me with civil penalties. Even when supervisors acknowledge the responsibility ADP has to file my tax forms from 2004 it doesn't happen. This company is a joke and I wish I could hold them accountable for all the time and frustration they have caused me. Check out this email thread from last year... Rey, Cynthia" wrote:David, I apologize for not responding sooner but I was out yesterday. I will mail you the approval today and try to email the approval as well... Thank you Cindi MedinaClient Service Rep --------------------------------------------------------------------------------From: david kirk [mailto:dckirkinc@***.com] Sent: Thursday, January 10, 2008 8:48 PMTo: Rey, CynthiaSubject: RE: Case # 0801**-****** Final Demand Hello Cindi, Thank you for following up on this. Since the IRS has sent me a notice for an intent to levy assets for my corporation I want to provide them with documentation that ADP will submit the required forms and contact info should they need any. Please email or mail me both so that I can submit this information to the IRS. Thank you, David Kirk "Rey, Cynthia" wrote:Hello David, The amendment/exception has been approved from my manager...I have submitted my case to start the amendment/exception... Keep in mind this does take 8-12 weeks to be completed- but we will be working with the agencies. Thank you, Cindi MedinaClient Service Rep --------------------------------------------------------------------------------From: david kirk [mailto:dckirkinc@***.com] Sent: Thursday, January 10, 2008 12:54 PMTo: Rey, CynthiaSubject: Case # 0801**-****** Final Demand Dear Ms. Medina, I have been incredibly patient with your company over the four years that ADP has neglectfully failed to fulfill the terms of our agreement by not filing the appropriate tax forms as required. My patience has run out and I suggest you take this email to your supervisor for immediate attention. The time line of ADP's neglect is as follows: 10/18/05 Written confirmation from ADP to file all 2004 payroll returns for my company. This confirmation has been faxed to your office 3 times, most recently to Rodrigo Espinoza on 10/18/07. 09/01/05 IRS notice of non receipt of 940 and DE7 forms. 10/3/05 - 10/18/05 ADP employees Shaunree and Jenai resolve 940 and DE7 issue but for some reason do not file W-2 forms for the same period. 1/9/06 2004 940 and DE7 forms filed. 10/18/07 Spoke with Rodrigo Espinoza of ADP about notice from IRS for non receipt of 2004 W-2 forms. I faxed to ADP cover letter with new contact information for my company, copies of letters stating ADP's responsibility to file forms along with copy of payroll ledger stating ADP's responsibility for their filing requirements. 1/3/08 Spoke with Cindy Medina about new notice from IRS stating non-receipt of 2004 W-2 and intent to levy assets for my company. I determined that not only had ADP not filed as required but that my contact info was never updated and I had not received anything from ADP notifying me of this. Ms. Medina confirmed that ADP was responsible and assured me that I would receive a letter stating this along with confirmation of intent to file. 1/9/08 After following up with Ms. Medina by email I am told that it is year-end and everyone is "Busy" but that her supervisor is aware of it. It is ADP's responsibility to file these forms immediately. I can assure ADP that if assets of my corporation are attached by the IRS i will pursue every avenue to get compensation for the damages to my company due to ADP's neglect. I also require the letter sent to me immediately stating ADP will file the required forms and I would like a direct line contact number for a ADP supervisor who will hold responsibility for this matter so that I or the IRS can contact for any necessary follow-up. Please reply to this email with the name and direct line contact number for the ADP supervisor. I will be contacting the IRS today and would like to resolve this matter as quickly as possible.