Unclaimed
ADP
Reviews and Complaints
1.8M
CLAIMED LOSSES
482
TOTAL REVIEWS
82.5K
PAGE VIEWS
2
ISSUES RESOLVED
ADP Reviews
New Reviewer
Benefits info
ADP is the worst Ive ever dealt with. You absolutely can not speak with a live person. Judging from the overall score it looks like most people have had the same experience or worse. Im only giving 1 star rating because I cant give less than that.
User's recommendation: Don’t bother.
ID
Product
Adp Benefits
Cons
- No live customer service
Preferred solution
I just want info about my benefits. Company discounts. My employer referred me to ADP for the info.
New Reviewer
401k issue not attended to.
ADP actively avoids employees of companies/clients with no direct support to resolve issues/concerns with payroll, and 401k. All phone numbers disconnect you, and provide no options for employee support. ADP shorted my 401k transfer with no explanation of why, or excuse to justify it.
User's recommendation: Manage your own money, take pay in check form, and don’t take 401k invest your own money for retirement.
ID
Loss
$300
Preferred solution
Need 401k issue resolved.
Employer erroneously withheld wrong state tax
My employer has erroneously withheld the wrong state tax in my payroll (PA instead of OH) for 6 months in 2021! My HR/Payroll department has stated there is nothing that can be done from their side and it is up to me to now have to file a PA state tax return to attempt to get a refund and I will have to owe OH state tax - and it is my responsibility to pay any underpayment tax or penalties associated. Is there nothing that ADP can do to transfer or correct this on the quarterly returns and transfer this from PA to OH - if my company were be willing to initiate this correction with ADP? Thank you for any feedback you can provide.
ID
Location
Westlake, Ohio
New Reviewer
You give a temporary password to reset a new password but your stupid system keeps denying every password I create?
so now I can not create a password because system keeps denying me saying it not strong enough? Is there anything else this company can screw up because I have never had an issue using my password that made up and then being denied for 2 hours this has been going!!!
ID
Preferred solution
I want to create a password so that I can access my payroll checks I work for Apollo retail!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerI had my check direct deposit to my Aline debit card but didn’t receive it
I started a job and had my direct deposit to my aline debit card but I didn’t receive it. The employer tells me it was sent to that account but after almost 2 weeks they didn’t return it back to the company so I haven’t got paid. I was told to opt in so I did after the fact and still haven’t received it or it wasn’t returned back to my employer. I have called both the card services and the employer. They are not professional it only takes to solve my issue is to stop payment or trace it.
ID
Location
Memphis, Tennessee
Payslip for June 2021
Good Day! I need payslip for the month of June 2021 as I have left the previous organization through which I was accessable to this portal. Previous organization name - Fleet Management Ind. Pvt. Ltd Employee I'd - F0616 Company code - FLEETMGT. Kindly revert with the payslip at the earliest. Awaiting positive response for the same.
ID
Location
Mumbai, Maharashtra
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerRequesting Vacation after Anniversary- Dont want to lose the hours
Good Morning, Please advise on how I can have my manager give me the vacation hours to my request. The scenario: I am trying to request the following dates in my ADP- Sept 3rd and Sept 28th to Oct 4th - Weekend not included in the request . I have 51 hours which is about 6 business days. So this request would have been satisfied but since my anniversary with the company is Aug 16th, the ADP portal does not allow me to don it. Can you provide, details or instructions that we can have so moving forward if this situation happens in our company we will 'know how to rectify, accommodate the request or override the denial. Look forward to your prompt response.
User's recommendation: indifferent.
ID
Location
Columbus, Ohio
Loss
$3000
Preferred solution
Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerEmployee needs help logging in
Employee cannot log in due to having a previous email and cell that he no long has. His name - William Almond Here is the info that was set up for him - walmond@***b-corp.com and password #2469ced
ID
Location
Roswell, Georgia
New Reviewer
Cannot access my account
I cannot log in due to Adp wanting me to change my password every six months and now I forgot it!!!!
ID
Location
Washington, District Of Columbia
New Reviewer
Hardship
It was terrible Im trying to get in touch with someone my number is +121******** please call me back
ID
Location
Boca Raton, Florida
New Reviewer
Errors with the servers EVERY SINGLE payday
If I try to process payroll on Thursday for Friday, the servers are so slow and stall out and I have to keep logging back in. I try to process it Wednesday night to get ahead of the game. Processed over half the payroll, then it just stopped responding. I called for help and after holding for 1 hour, gave up..
User's recommendation: Find any other payroll provider. Their servers are horrendous.
ID
Service
Adp Payroll Services
Cons
- Undependable web servers
- Poor customer service
Preferred solution
Let the company propose a solution
Unbelievably incompetent customer service
We were a happy customer of Benefitmall. ADP acquired Benefitmall and assured us they would convert our data seamlessly to their product. Nearly every employee had the wrong accrual methods, invalid PTO plans, and the conversion manager won't answer my emails or calls. I've dealt with 6 different payroll companies and this is by FAR the worst customer service.
User's recommendation: I would steer clear of ADP unless you have an army of payroll professionals familiar with the ADP product.
ID
Location
Philadelphia, Pennsylvania
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerATM snatch back issues
ATM Kroger Griffin Georgia 30223.....sucked my transaction of 400$ back I've called filed despute a month and still no refund or respond concerning my dispute.....I call back over and over poor English speaking people I couldn't understand what they were saying or they didn't know what I was saying........ I was told just a few days now few weeks
User's recommendation: IDK.
ID
Cons
- Poor customer service
Loss
$400
Preferred solution
My Transaction of 400$ after a ATM suck back and still taken from my account
New Reviewer
Remove email address
Im receiving emails from ADP for a active employee Heriberto Pabon at kmartis@***.com, please remove email from file so stop receiving his private info that is not concerning me. I am not affiliated with Mr Pabon, thank you Ms.Martis
User's recommendation: Able to speak to a live rep.
ID
Preferred solution
A update no more emails for employee
Garnishment info
Hello, im requesting an itemized, detailed proof of a garnishment that was taken out my payroll check from 2012-****. The case id- LT-10-08-24-****. My name is Monique Abraham and the company I worked for at the time is THE AMERICAN RED CROSS. I would be so grateful and appreciative of this request Thank you in advance.
ID
Location
Philadelphia, Pennsylvania
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