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Payroll issue

2.0
ADP - Payroll issue
ADP - Payroll issue
ADP - Payroll issue
My payroll wasn't the amount that I was supposed to receive my payroll is 674.00 but I received 572.77 I would like to receive the rest of my payroll in direct deposit.
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#2553107 Review #2553107 is a subjective opinion of poster.
Location
Miami, Florida
New Reviewer

Lack of transparency from ADP, failure to keep promises.

1.0
ADP acquired a PEO that was handling our payroll. The PEO assured us that the rate for service would remain unchanged. In speaking with ADP rep assigned to us, again, was assured that our rate would not change. When we received the proposal, it was more than triple the current rate. Over a period of two months, several promises were made by both the PEO and ADP rep and manager. NONE of those promises have been kept. Our current payroll service has now ended, and I assume that ADP believes that we will come around to agree to their pricing.

User's recommendation: Find a local company, privately owned, that will tailor a plan to fit your company's budget and needs. ADP seems to use a set fee schedule, regardless of whether your employees are full or part time, and without consideration of what actual costs are (workers' comp, etc).

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1 comment
#2122027

Its truly unfortunate that your company experienced this level of uncertainty. HR is the backbone of your business and should be handled with highest level of care and transparency.

I'd very much like to get in contact with you to discuss options that could resolve all of the pain points experienced with your current PEO.

Please reach to mark.little@***.com to set up a brief discussion. I look forward t speaking soon.

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ID
#2540487 Review #2540487 is a subjective opinion of poster.
Location
Independence, Ohio
Cons
  • Lack of follow through
  • Integrity issues
Preferred solution
Apology

Transaction history

I need 2 pending deposits in order to open up my son's Greenwich kids card. It won't show up on my transaction history.
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#2535655 Review #2535655 is a subjective opinion of poster.
Location
Lenoir, North Carolina

Getting the run a round

Went to website registered as new user created a pw: got in .cool. Tried to print payment activity and pages came out overwritten and illegible. Tried to log back in, session time out. Info not found, re registered as new user info not found. They created the username for me. Ok cool. I created the pw, ok cool. Re entered login info and got the same run around. I did the pw retrieval created new pw still can't find my info and still cannot log in to acct. There is no contact info no help desk no way to get assistance. Went to find out complaints and reviews and this says it all they are 10 of 65! Rate a 1.3 and this I can finally agree with!!

User's recommendation: Check complaints and reviews first. This is the company taking your hard earned money!

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#2531770 Review #2531770 is a subjective opinion of poster.
Pros
  • No pros found
Cons
  • Run around and deny access to your info
  • Change password fails

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Verified Reviewer New Reviewer

41k plan

i want receive the 41k benefit of my husband who past away one year ago i want to know what i have to do to received it.
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#2522141 Review #2522141 is a subjective opinion of poster.
Location
Chula Vista, California
Preferred solution
Full refund
New Reviewer

Need to return ADP equipment

Update by user May 19, 2021

Have not received any contact since original communication. Did receive a case number. But, nothing happening.

Original review posted by user Apr 19, 2021
I worked for ADP, but had an accident and became disabled. No one ever asked for my remote equipment back and I want to return it. I have been trying for 3 years to return it.
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#2510798 Review #2510798 is a subjective opinion of poster.
Cons
  • No client support
Preferred solution
Rid of the ADP equipment I have in my house
New Reviewer

Unable to access more than one w-2 o website

1.0
I believe I have a tech issue, Employers show as an option but, unable to access more than one w-2. Started with former employers, followed directions to access. Support for this is not an option through ADP beyond repetitive, " ADP cannot; contact your employer!"

User's recommendation: Tech support!

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#2504940 Review #2504940 is a subjective opinion of poster.
Location
Fort Myers, Florida
Pros
  • Accurate payroll
Cons
  • No client support
Preferred solution
Deliver product or service ordered

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Verified Reviewer New Reviewer

Their customer service is a joke. You can never get to talk with anyone before they hang up on you.

I have questions only a person can answer ever time I call they run through the same q&;a and then they hang up on me. They have money of mine that should have been refunded back to me months ago and havent received it. I would like to talk with a person about this issue
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#2494368 Review #2494368 is a subjective opinion of poster.

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Verified Reviewer New Reviewer

Their customer service is a joke. You can never get to talk with anyone before they hang up on you.

I have questions only a person can answer ever time I call they run through the same q&a and then they hang up on me. They have money of mine that should have been refunded back to me months ago and havent received it. I would like to talk with a person about this issue

User's recommendation: Don’t ever have any issues.

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#2494366 Review #2494366 is a subjective opinion of poster.
Location
Melbourne, Victoria

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Verified Reviewer New Reviewer

I would like to give ADP a 0 reviews

They do not protect my personal information. They allowed theft to edit my bank account numbers, so my direct deposit was transfer to the new bank account. I did not receive two paychecks on March 26, 2021, and April 1, 2021. I have a two steps verification in my log in my phone. When I log in, I always get a code to confirm it was I. I got a notice from ADP on March 19, 2021, notifying me that my bank information was changed. I replied said I did not change anything. Yet, they confirmed the changes. That person got two pays tubs' deposited to routing number 073997**** belong to MetaBank, National Association, and account number 271******** You can't contact ADP at all. It just said contact your employer. It is not the employer who deposited the money. It was ADP.
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#2488611 Review #2488611 is a subjective opinion of poster.
Loss
$984
Preferred solution
I want them to deposit my two paycheck to my bank account as it has been for two years

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Verified Reviewer New Reviewer

I paid for two months of cobra coverage. I sent two separate checks with her account number and the months for which coverage was desired for both Delta and the SP. These checks were wrapped up in our completely filled out and signed enrollment forms. When I finally...
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#2483133 Review #2483133 is a subjective opinion of poster.
Cons
  • Fraud
Loss
$189
Preferred solution
Full refund

Can't login in

1.0
tried 12 times to login to account. Every time I get message no such account. MICKEY MOUSE COMPANY!. After careful review of adp software I say this company sucks! no support! Complete waste of time. DO NOT USE, ADP WILL NOT WORK!

User's recommendation: COMPLETE FAILURE, DO NOT USE!

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#2480341 Review #2480341 is a subjective opinion of poster.
Location
Duluth, Minnesota

1.0
When I call ADP there is no one to actually speak to. According to their message you have to have some sort of code number or you have to be an employee. This person that was contacting me about a work from home job took the exact wording from ADP website about the job...
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#2467154 Review #2467154 is a subjective opinion of poster.
Location
Morganton, North Carolina

Child support

Hello, my employer uses adp as his payroll company and has not been withholding child support and instructed me to contact adp to straighten it out. I have tried reaching someone on the phone but I'm not entirely sure which route to take so I am sending this email in hopes of an expedited correspondence. also i have had adp as my employers payroll company in the past and am unable to access my check stubs with my current employer. i really just need help all around. i appreciate the future response. Regards, Andrew Hargett
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#2459274 Review #2459274 is a subjective opinion of poster.
Location
Austin, Texas

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Verified Reviewer New Reviewer

Need my W-2

1.0
I was supposed to have it by the end of January. It is now halfway through March. They have no customer support. They suggest you call IRS and give a phony number for them. Never did talk to a real person. ADP is an absolute joke and should not be allowed in this business

User's recommendation: Run don't walk away quickly.

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#2458781 Review #2458781 is a subjective opinion of poster.
Loss
$1000
Preferred solution
Deliver product or service ordered