Product: Adp Payroll Services Clear all filters (32 of 32 reviews match)
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My company used ADP up till half way through 2016. Our new Payroll company sent out W2's in 2017 that included the amounts for when ADP was covering us as a payroll provider. We told ADP not to send their W2's for 2016 into the IRS as their amounts had already been...
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ADPSocialCareTeam
ADPSocialCareTeam
Adp Verified Representative

Hello,The situation as you have described it is concerning. If you were the authorized payroll contact for ADP, we would be happy to put you in touch with your ADP Account Man...

Product
Adp Payroll Services
#1199012
I live and work in Texas - ADP, without authorization CHANGED my taxes to Colorado and started taking Colorado State taxes out of my pay check for 2 pay periods. I called to notify ADP that I am NOT in Colorado, nor did I authorize any changes. ADP changed my tax base...
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ADPSocialCareTeam
ADPSocialCareTeam
Adp Verified Representative

Hello. We just saw your review & would like to help, if you still need assistance. If so, please send your full name and your employer's so that we can look into this for you....

1.6
Product
Adp Payroll Services
#1170455
Payroll Team said, it's the "assumption" that ADP is spreading the tax to the remaining cut off. There's just a fancy graph of the income and deductions in UI, but nothing that clears your mind why you were taxed that much, and why include the mandated salary that...
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ADPSocialCareTeam
ADPSocialCareTeam
Adp Verified Representative

Hello. We just saw your review & would like to help, if you still need assistance. If so, please send your full name and your employer's so that we can look into this for you....

Product
Adp Payroll Services
#1167426
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ADP technical support problems

For several weeks either the server is down or the portal is down. Today is payroll day and can't process payroll. I called customer service twice and was told sorry we have nothing to tell you. When I complained about this being a continual issue I was told. Sorry again. I have told my company we should consider going someplace else. There are plenty of payroll processors out there
2.6
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Product
Adp Payroll Services
#1056504
Our company went to ADP in Nov 2016 (Now April 2017), from day one it was slow and tedious to connect to, vacation would not show up when added, vacation time was not accurately being deducted from the total, plus other odd things. We were told this is growing pains...
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1.0
Product
Adp Payroll Services
I didn't like
  • Too long to clock in
#1040126
Ive had two bad dealings with ADP. The first was a tax misfiling they did that resulted in dozen, I mean dozens of collection calls. It took [mostly me] and at least 6-8 ADP client service people and almost a year to fix. Then it was the call to Client services asking...
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Product
Adp Payroll Services
#1034439
I work for a small company for which ADP did payroll. Last year my employer stopped using them and went with a local accounting firm. Unfortunatly ADP filed 2 W-2s for me anyway (they should not have filed anything, and were told not to), in 2 diffrent amounts (??) no...
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ADPSocialCareTeam
ADPSocialCareTeam
Adp Verified Representative

Hi,I saw your comments. Please email us at ask_adp@adp.com with your name, company/employer and your issue so that our team can research this for you and hopefully resolve it.

1.0
Product
Adp Payroll Services
#1031943

adp is terrible. I can't login. I've tried using my username and passord and they are not recognized. I go through their process and am told my username. I enter it and my password and get the can't recognize message. So I change my password as directed, but still am...
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ADPSocialCareTeam
ADPSocialCareTeam
Adp Verified Representative

Hi,Please send us your name and employer name so that we can look into this for you at ask_adp@adp.com if this is still an issue.

ADPSocialCareTeam
ADPSocialCareTeam
Adp Verified Representative

Hi,Please send us your name and employer name so that we can look into this for you at ask_adp@adp.com if this is still an issue.

Product
Adp Payroll Services
#1028618
ADP deducts money for the ADP 401k and that money vanishes for several weeks. They deducted money on 3-17-17 from my payroll and as of today 3-28-17 it is still missing. This happened befire and I thought perhaps the account setup took 2 weeks. So where does the money...
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ADPSocialCareTeam
ADPSocialCareTeam
Adp Verified Representative

Hi,Please send us your name and employer name so that we can look into this for you at ask_adp@adp.com if this is still an issue.

1.2
Product
Adp Payroll Services
#1026514
We canceled ADP in October however we had quarterly returns that needed to be revised and had to be done through ADP. We sent the amendment in November. They didn't call back until 12/30/2016 to instruct me we needed to go into the system and do the corrections. We...
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ADPSocialCareTeam
ADPSocialCareTeam
Adp Verified Representative

Hi,If you are still needing help please message us with your company name, code and region along with your name to ask_adp@adp.com.Thank you

1.9
Product
Adp Payroll Services
I liked
  • Handful of customer service representatives
I didn't like
  • Account reps
#986574