ADP Reviews

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Check stub

I don't understand why they can't give me my check stubs when I still receive check stubs from them thru payment I was clearly told that they can't do it and the really made me frustrated
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ID
#2809414 Review #2809414 is a subjective opinion of poster.
Location
Chicago, Illinois

Im still waiting to access my payroll

I have a pay period coming up and I cant access the payroll. Can you please help me resolve this small issue.
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ID
#2787378 Review #2787378 is a subjective opinion of poster.
Location
Charlotte, North Carolina
New Reviewer

Benefits info

ADP is the worst Ive ever dealt with. You absolutely can not speak with a live person. Judging from the overall score it looks like most people have had the same experience or worse. Im only giving 1 star rating because I cant give less than that.

User's recommendation: Don’t bother.

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ID
#2737349 Review #2737349 is a subjective opinion of poster.
Product
Adp Benefits
Cons
  • No live customer service
Preferred solution
I just want info about my benefits. Company discounts. My employer referred me to ADP for the info.
New Reviewer

401k issue not attended to.

ADP actively avoids employees of companies/clients with no direct support to resolve issues/concerns with payroll, and 401k. All phone numbers disconnect you, and provide no options for employee support. ADP shorted my 401k transfer with no explanation of why, or excuse to justify it.

User's recommendation: Manage your own money, take pay in check form, and don’t take 401k invest your own money for retirement.

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ID
#2714361 Review #2714361 is a subjective opinion of poster.
Loss
$300
Preferred solution
Need 401k issue resolved.

Employer erroneously withheld wrong state tax

My employer has erroneously withheld the wrong state tax in my payroll (PA instead of OH) for 6 months in 2021! My HR/Payroll department has stated there is nothing that can be done from their side and it is up to me to now have to file a PA state tax return to attempt to get a refund and I will have to owe OH state tax - and it is my responsibility to pay any underpayment tax or penalties associated. Is there nothing that ADP can do to transfer or correct this on the quarterly returns and transfer this from PA to OH - if my company were be willing to initiate this correction with ADP? Thank you for any feedback you can provide.
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ID
#2698727 Review #2698727 is a subjective opinion of poster.
Location
Westlake, Ohio
New Reviewer

You give a temporary password to reset a new password but your stupid system keeps denying every password I create?

so now I can not create a password because system keeps denying me saying it not strong enough? Is there anything else this company can screw up because I have never had an issue using my password that made up and then being denied for 2 hours this has been going!!!
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ID
#2681896 Review #2681896 is a subjective opinion of poster.
Preferred solution
I want to create a password so that I can access my payroll checks I work for Apollo retail!

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Verified Reviewer
New Reviewer

I had my check direct deposit to my Aline debit card but didn’t receive it

I started a job and had my direct deposit to my aline debit card but I didn’t receive it. The employer tells me it was sent to that account but after almost 2 weeks they didn’t return it back to the company so I haven’t got paid. I was told to opt in so I did after the fact and still haven’t received it or it wasn’t returned back to my employer. I have called both the card services and the employer. They are not professional it only takes to solve my issue is to stop payment or trace it.
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ID
#2699129 Review #2699129 is a subjective opinion of poster.
Location
Memphis, Tennessee

Payslip for June 2021

Good Day! I need payslip for the month of June 2021 as I have left the previous organization through which I was accessable to this portal. Previous organization name - Fleet Management Ind. Pvt. Ltd Employee I'd - F0616 Company code - FLEETMGT. Kindly revert with the payslip at the earliest. Awaiting positive response for the same.
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ID
#2679778 Review #2679778 is a subjective opinion of poster.
Location
Mumbai, Maharashtra

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Verified Reviewer
New Reviewer

Requesting Vacation after Anniversary- Dont want to lose the hours

Good Morning, Please advise on how I can have my manager give me the vacation hours to my request. The scenario: I am trying to request the following dates in my ADP- Sept 3rd and Sept 28th to Oct 4th - Weekend not included in the request . I have 51 hours which is about 6 business days. So this request would have been satisfied but since my anniversary with the company is Aug 16th, the ADP portal does not allow me to don it. Can you provide, details or instructions that we can have so moving forward if this situation happens in our company we will 'know how to rectify, accommodate the request or override the denial. Look forward to your prompt response.

User's recommendation: indifferent.

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ID
#2676347 Review #2676347 is a subjective opinion of poster.
Location
Columbus, Ohio
Loss
$3000
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Employee needs help logging in

Employee cannot log in due to having a previous email and cell that he no long has. His name - William Almond Here is the info that was set up for him - walmond@***b-corp.com and password #2469ced
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ID
#2632778 Review #2632778 is a subjective opinion of poster.
Location
Roswell, Georgia
New Reviewer

Cannot access my account

I cannot log in due to Adp wanting me to change my password every six months and now I forgot it!!!!
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ID
#2631068 Review #2631068 is a subjective opinion of poster.
Location
Washington, District Of Columbia
New Reviewer

Hardship

It was terrible Im trying to get in touch with someone my number is +121******** please call me back
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ID
#2616435 Review #2616435 is a subjective opinion of poster.
Location
Boca Raton, Florida
New Reviewer

Errors with the servers EVERY SINGLE payday

ADP - Errors with the servers EVERY SINGLE payday
If I try to process payroll on Thursday for Friday, the servers are so slow and stall out and I have to keep logging back in. I try to process it Wednesday night to get ahead of the game. Processed over half the payroll, then it just stopped responding. I called for help and after holding for 1 hour, gave up..

User's recommendation: Find any other payroll provider. Their servers are horrendous.

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ID
#2615367 Review #2615367 is a subjective opinion of poster.
Service
Adp Payroll Services
Cons
  • Undependable web servers
  • Poor customer service
Preferred solution
Let the company propose a solution

Unbelievably incompetent customer service

We were a happy customer of Benefitmall. ADP acquired Benefitmall and assured us they would convert our data seamlessly to their product. Nearly every employee had the wrong accrual methods, invalid PTO plans, and the conversion manager won't answer my emails or calls. I've dealt with 6 different payroll companies and this is by FAR the worst customer service.

User's recommendation: I would steer clear of ADP unless you have an army of payroll professionals familiar with the ADP product.

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ID
#2609869 Review #2609869 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania

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Verified Reviewer
New Reviewer

ATM snatch back issues

ATM Kroger Griffin Georgia 30223.....sucked my transaction of 400$ back I've called filed despute a month and still no refund or respond concerning my dispute.....I call back over and over poor English speaking people I couldn't understand what they were saying or they didn't know what I was saying........ I was told just a few days now few weeks

User's recommendation: IDK.

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ID
#2608770 Review #2608770 is a subjective opinion of poster.
Cons
  • Poor customer service
Loss
$400
Preferred solution
My Transaction of 400$ after a ATM suck back and still taken from my account