I signed up for ADP IRA special. My payment was to be $40.00 a month.
They kept pulling my $98.00 a month, plus $40.00 for the IRA, which the $40.00 I was not told about. The paperwork we signed said $40.00 a month fee, which we thought it was the payroll since we were not told about an additional $40.00. This went on for 8 weeks, we never got our $236.25 of overcharging back. And no notes on our account.
Now I have to get BBB involved and my lawyer. Everytime I ask ADP about the refund, my rep. completely skirts around the issue. "We'll give you a month free...
BULL *** that month free is being paid with my refund, NO MONTH FREE... Before you sign anything with ADP be sure you have everything in writing that they are offering you.
Review about: Adp Customer Care.
Reason of review: Problems with payment.
Monetary Loss: $236.
Preferred solution: Full refund.
I liked: First 4 months.
I didn't like: Dishonesty.