We've been with ADP for our health care reimbursement account as a company (approximately 100 employees) for quite a few years, and I've always been happy with their service. I would get reimbursement within a couple of days, and a claim would be cleared within a week if I was requested to send additional information.
Now it's like it's their money, and they refuse to pay almost anything out of the ordinary (such as Walgreens, etc.). I've had to spend numerous hours on the phone with them this year to get a couple of small claims (under $50) approved even after I've sent in what they asked for. I don't know what has changed with ADP, but they're absolutely awful now.
I talked to our HR person, and he's fed up with them as well. I won't sign up for the HCRA again.
Product or Service Mentioned: Adp Medical Claim.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.