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The ADP website asked me to change my password because my previous password had expired for whatever reason. I tried to change it only to have the website tell me three times I had made a mistake even though I clearly hadn't. After the third attempt the website then...
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#1384677
I have been with the ADP company through my work for 1 yr and was paying bills online with my quote..."debit visa" card, only to find out that all the bills I have been paying are being returned for a non transaction account. I called MB financial bank only to be told...
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ADPSocialCareTeam
ADPSocialCareTeam
Adp Verified Representative

I would be happy to engage the right folks on this end to look into this for you. I will reach out to you via Private Message to obtain the information I need in order to do s...

1.0
#1378471
I signed up with them to do my quarter taxes and their stuff is super unprofessional!!! How it works is there is an impemetation or whatever is called department who creates platform where simply saying you are paying yourself taxes and calculating them. There is an...
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ADPSocialCareTeam
ADPSocialCareTeam
Adp Verified Representative

Hello, I am sorry to hear about your situation and overall experience with ADP. I would be happy to have the local leadership review your concerns. I will private message you ...

1.6
I didn't like
  • Billing practices
  • Poor service
  • Dont do they work
#1361913
ADP, as the payroll service, deducted my contribution to my health savings account (HSA) from my paychecks last year, but that contribution does not show up in my HSA account. Contacted Fidelity, where I have the HSA, and they couldn't find any sign of the money coming...
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ADPSocialCareTeam
ADPSocialCareTeam
Adp Verified Representative

I am sorry to hear about this and would be happy to get the right folks on this end to help check progress on your account with our HSA partners. I will reach out to you via P...

#1354070
Constant letters I'm receiving from the IRS saying that I'm not paying my payroll taxes properly. I complain to ADP and they say our team will take care of it. Our team that is so offencive and insulting. All you need is one good person to do their job right and follow...
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ADPSocialCareTeam
ADPSocialCareTeam
Adp Verified Representative

Hello, I am sorry to hear of your experience. I would be happy to have the right folks review your account to see how we can move this resolution along. I will contact you via...

#1346884
ADP withdrew over 10k from my account. I knew something wasn't right. I called in, after 3 hours of phone conversations with three different supervisors, they realized their technician accidentally entered 574 hours for an employee that hasn't worked for me for months....
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ADPSocialCareTeam
ADPSocialCareTeam
Adp Verified Representative

I am sorry to hear about this and would be happy to get the right folks on this end to help and check progress on this issue for you. I will reach out to you via Private Messa...

1.3
#1345059
In the 4 month period I worked for a company utilizing ADP, there were 3 occasions of "processing issues" which resulted in our checks, company wide, being delayed 2-5 days. Extremely irresponsible of a company to be having the issues so frequently, and extremely...
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ADPSocialCareTeam
ADPSocialCareTeam
Adp Verified Representative

Hello, I am sorry to hear of this experience, ADP processes information when it is passed to us by the client. If your payroll was delayed please see your payroll or HR depart...

#1337983
I am new to ADP and I just need someone to follow through on my tax notices I've posted to Smart Compliance and to the various phone calls I've made. I have employees in multiple states and I can not get those states added as options for "states lived in." At least I...
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ADPSocialCareTeam
ADPSocialCareTeam
Adp Verified Representative

I am sorry to hear about these challenges. I would be happy to engage the right folks on this end so they can follow up with you to help. I will reach out to you via Private M...

#1335402
I look at my paystubs in my.adp.com and I find 2 paystubs that says they were paid but I do not have a corresponding deposit in my bank account. I have direct deposit and I have made no changes since setting it up. I call their support phone number and I get a...
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ADPSocialCareTeam
ADPSocialCareTeam
Adp Verified Representative

I am confident in saying that ADP is not stealing your money. If you are an employee of a non HRO ADP client, then you have been correctly turned away when you have called ADP...

1.0
I didn't like
  • Having my money stolen
  • Poor customer service
#1335086

I get a email saying they want me to give them detailed info on what my transaction are and my deposits. So I do and this lady tells me that not good enough and that they will close my account and mail me a check and put me in their fraud list what kind of BS is this.
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ADPSocialCareTeam
ADPSocialCareTeam
Adp Verified Representative

I would be happy to have this looked into for you. I will reach out to you via Private Message to obtain the information I need in order to help you (your name, company name &...

#1333978