ADP Reviews

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Needed to know vaca hours and pay stubs

The app showed no details. Not what I work a week. Not my pay. Not vacation hours. Nothing! What's the point in the app?
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ID
#3017127 Review #3017127 is a subjective opinion of poster.
Location
Dalton, Georgia

Check sent by mistake

One ADP Boulevard Roseland, NJ 07068 United States Dear Mr. Carlos A. Rodriguez 973 974 **** I signed up direct deposit with ADP. Unfortunately without my consent the first check was sent to my home address on 10/7/2021. I have not received it yet and I called Charles Schwab to cancel and they said they cannot cancel, since they cannot see it in their system. Since ADP sent check without my permission, Would you please cancel and confirm company ID is 267 7** **
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ID
#2986808 Review #2986808 is a subjective opinion of poster.
Location
Chicago, Illinois

Paystub issue

I contacted ADP support for an issue with a paystub question. A former employer used ADP Brazos logistics . When I went the. ADP site Brazos would not pop us site.However my current company I work for popped up on the site Petroleum Distribution. Another company I worked for also popped up called Texas Transeastern. ADP did returned my but could not help in this matter. ADP mention it could be another ADP department.

User's recommendation: Disappointed.

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ID
#2914968 Review #2914968 is a subjective opinion of poster.
Location
Farmers Branch, Texas

Total Frustration

ADP took money from my account without notifying me. I can't get through either by phone, chat or email to find out about it. This has been going on for months. We are one and a half years into Covid-19 When will ADP stop using it as an excuse to not allow customer contact. Don't use ADP
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ID
#2873983 Review #2873983 is a subjective opinion of poster.
Location
Boca Raton, Florida

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Verified Reviewer
New Reviewer

Loan check is lost

My 401k loan check was sent to an old address and I need somebody to void and send out a new one urgently

User's recommendation: Figure out how to edit your contact info.

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ID
#2820864 Review #2820864 is a subjective opinion of poster.
Pros
  • No pros found
Cons
  • Customer service hours
Loss
$5000
Preferred solution
Deliver product or service ordered

Unbelievably incompetent customer service

We were a happy customer of Benefitmall. ADP acquired Benefitmall and assured us they would convert our data seamlessly to their product. Nearly every employee had the wrong accrual methods, invalid PTO plans, and the conversion manager won't answer my emails or calls. I've dealt with 6 different payroll companies and this is by FAR the worst customer service.

User's recommendation: I would steer clear of ADP unless you have an army of payroll professionals familiar with the ADP product.

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ID
#2609869 Review #2609869 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania

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Verified Reviewer
New Reviewer

Payroll issue

ADP - Payroll issue
ADP - Payroll issue
ADP - Payroll issue
My payroll wasn't the amount that I was supposed to receive my payroll is 674.00 but I received 572.77 I would like to receive the rest of my payroll in direct deposit.
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ID
#2553107 Review #2553107 is a subjective opinion of poster.
Location
Miami, Florida
New Reviewer

New Employer Pay Stubs Not Showing Up in Account

My previous employer used ADP and I can still see their pay stubs but my current employer pay stubs are not showing up. My year-end W-2 for my current employer shows up but that is all. I can't get anyone on the phone at ADP to help and my current employer, who is a small company, can't figure out why my pay stubs aren't showing up either. I have received an initial email from ADP so trying to work on it now with them.

User's recommendation: If you are an employee looking to talk to a live person at ADP, I haven't found a way to do that, which is very frustrating. This type of non-customer service is unacceptable. You should always be able to talk with someone live. You will have to do some digging to even find an email address to find help from ADP as an employee. Help only seems to be able to employers.

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ID
#2385442 Review #2385442 is a subjective opinion of poster.
Preferred solution
An answer to why my current pay stubs aren't showing up on my account.

Trying to change my new address today

I edit it, put new address in still had my old address. I'm moving at the end of July
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ID
#2026171 Review #2026171 is a subjective opinion of poster.
Location
Oak Park, Illinois
New Reviewer

Payroll issue

Not getting direct deposit done soon enough.figure

User's recommendation: Get direct deposit done for first paycheck. As it should be.

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ID
#2026075 Review #2026075 is a subjective opinion of poster.
Product
Adp Account
Cons
  • Direct deposit takes too long
  • Take too long for direct deposit
Preferred solution
Let the company propose a solution
New Reviewer

Trying to locate my payroll

Had login issues on Thursday but was garetueed payroll would arrive today
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ID
#1785388 Review #1785388 is a subjective opinion of poster.
Location
Boston, Massachusetts
New Reviewer

Credit Card Fraud

10/8/2019 I Was notified by ADP of fraud on my card. Several days later I received letter in mail that they had conducted their investigation and declined my claim. Called them and they reopened and I answered 6 questions thru email. Declined again ., They said my pin was used. Card never has been given to anyone but my wife and we are always together. So I ask how could they get my pin. If who ever is the power of authority with this company listens to our recording. This guy who I will not name right now goes on to tell me several different ways. But yet I’m the criminal and the guy who did this gets away. I wanted to go after who ever did this. But I’m told by the local authorities that I’m not the victim because the Bank is. Well it’s been almost a month waiting on a decision while this person goes after more people. I have requested a third time they relook at this. I don’t think ADP is for me anymore. I will use a Local Bank in the future. Seems they are more likely to believe me than this Company. Never called me or anything made their decision based on someone getting ahold of my pin.
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ID
#1698141 Review #1698141 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$500
Preferred solution
Full refund

ADP Sucks

Called ADP 8X couldn’t get a Person was automated. Needed login help which I got earlier this week. I tried Sales and they said ADP couldn’t help & hung up on me.
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ID
#1672322 Review #1672322 is a subjective opinion of poster.
Service
Adp Payroll Services
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
New Reviewer

Resolved: Worst customer service and Terrible Service

This company SENT out my paychecks unsigned, you never get to speak to anyone in the US so it makes it really hard to get customer service to understand you or you understand them and you NEVER get a hold of anyone unless it's an half an hour or more WAITING time! I would NOT recommend this Company AT ALL!!!
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Resolved
ID
#1636946 Review #1636946 is a subjective opinion of poster.
Reason of review
Poor customer service
New Reviewer
Wells fargo bank transferred payroll services to ADP. I was promised a rate of 35$ /pay roll with one time 100$ discount. first pay roll never received my pay roll report,,and got charged 88$. so far never got a satisfactory answer. client services referred me back to...
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1 comment
#1720608

Hi We are sorry to hear this. If you are still needing help please private message us at adp_social_support@adp.com with the region, company code and company name and contact information and we will have our team reach out. JC

ID
#1550638 Review #1550638 is a subjective opinion of poster.
Service
Adp Payroll Services
Cons
  • Deception in signing the contract
  • Customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

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