ADP
Reviews and Complaints
Incompetent beyond belief
Paying for something that I don't have
Circus of Anything Goes
I live and work in Texas - ADP, without authorization CHANGED my taxes to Colorado and started taking Colorado State taxes out of my pay check for 2 pay periods. I called to notify ADP that I am NOT in Colorado, nor did I authorize any changes.
ADP changed my tax base back to Texas (no state tax) and called me to say "You will need to file your Federal Taxes to recover the $152 Colorado taxes". WHAT??? So, I guess if ADP inadvertently charged my work-hours to Sally, it would be MY responsibility to get my money from Sally?
Maybe my claim to Texas Labor Board can straighten ADP out on this one - right? Thx, CjB
Preferred solution: Full refund
Adp's website is trash and the mobile app has not worked onc
ADP technical support problems
Resolved: Been over 12 months I still cannot logon to ADP
The company responded to phone requests initiated by my company's controller. After about an hour on the phone with them, working with two different people, they were able to resolve my problem. I can now log-on to my account.
Preferred solution: Let the company propose a solution
Closes case without resolution
We canceled ADP in October however we had quarterly returns that needed to be revised and had to be done through ADP. We sent the amendment in November.
They didn't call back until 12/30/2016 to instruct me we needed to go into the system and do the corrections. We advised that the login credentials have been removed and unable to do the corrections on our end and see if they can do it on their end. Their response is to call and figure out how to login to their system and do the correction. They said this case will be closed and can reopen once the corrections are made on the system.
Thanks. Can you at least give us a chance to get our login credentials back to do the corrections first before closing our case? And thank you for waiting two months to get on the case on the last business day of the year, during holiday season. Maybe this was done in spite.
Not regretting we terminated your service. Absolutely unprofessional.
- Handful of customer service representatives
- Account reps
Preferred solution: Deliver product or service ordered
ADP COBRA
- Lack of effort
Cobra Plan Update for Prescriptions
- Poor service updated accounts
Horrible Service
Scammer
Preferred solution: Deliver product or service ordered
ABSOLUTE NIGHTMARE FROM DAY ONE
Preferred solution: Full refund
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
I am sorry to hear about this and would be happy to get the right folks on this end to help and check progress on this issue for you. I will reach out to you via Private Message to obtain the information I need to do so (your name, company name & contact information).
As soon as I hear back from you, I can get right to work on this for you. Thank you, Christine / ADP Social Care